Refund Policy

Having second thoughts?

Then don’t worry, we won’t take it personally

You can return purchases in their original condition, together with proof of purchase, within 14 days of receipt and we’ll be able to give you a refund minus the outbound shipping cost (unless proved to be faulty).

Please note that the items listed below are not eligible for refund:
Perishable goods e.g. plants, seeds or food
Ticketed events and gift tickets
Day passes which are valid for 365 days
Protectively sealed items e.g. cosmetics, creams and perishable goods
Annual Memberships which have been activated

Return postage will be at your own expense and it will be your responsibility to make sure that all goods arrive back to the Garden in their original condition, please ensure you obtain proof of postage.

Returns address:
Returns @ Ventnor Botanic Garden
Ventnor Botanic Garden
Undercliff Drive
Ventnor
Isle of Wight
PO38 1U

For any questions regarding a change of mind or exchange please contact us at info@botanic.co.uk or via phone on 01983 855 397 within 14 days of receipt of your items.

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